Refund Policy

Refund Policy


Right to return:

The buyer will be entitled to return the product that has been delivered free of charge, within a term of 14 days after the product has been received. Without stating his/her reason for doing so. A return can only be send by using the attached return sheet and mentioning Postbus and antwoordnummer. In the manner indicated by the seller, provided that the product has not been worn (trying on clothing is permitted), is undamaged and (insofar as possible) is in the original and undamaged packing. The buyer will not be permitted to exchange the product for another product. If the buyer wishes to purchase another product he/she will have to place a new order on the website. If a parcel is returned using a third party transporting company then the costs for transport will be deducted from original amount of purchase.

In the case referred to in the preceding subsection, the seller will refund the purchase price as quickly as possible but in any event within 14 days after Vanoir received the returned product. If not all the products that form part of the agreement are returned, the seller will be entitled to deduct the original shipping costs from the purchase price to be refunded because the same amount of shipping costs will be due for the products that have not been returned.

The buyer will be obliged to inspect the product when it has been delivered and to notify the seller within 14 days after delivery in the event that there are any visible defects or other complaints regarding the performance of the agreement. Such complaints must be submitted in writing to and must be fully and clearly substantiated.

The seller will respond to any complaints that it receives within a term of 14 days after receipt. The seller will notify the buyer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed stating the term within which the buyer can expect to receive an answer.

The buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc of products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain products from the website are not well founded. The seller will not be liable for any damage that the buyer sustains as a result of such deviations or the removal of such products from the website.

The buyer will fully cooperate in the event that the seller recalls a product. The buyer will notify the seller immediately in the event that the buyer suspects that a product has a safety defect and is subject to being recalled.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged and if there is availability for an exchange. If you need to exchange it for the same item, send us an email at and send your item to the attention of Vanoir using the postbus and antwoordnummer as mentioned on the return sheet that was attached to your delivery.



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns can only be shipped by using the return sheet that is attached to every delivery mentioning the Postbus and antwoordnummer. If a third party transport is used then the charges are on account of buyer.